14 Jun 2012 :: Disinfection and sterilisation for medical practices and clinics (for practice staff)
19 Jun 2012 :: The employment lifecycle (for practice staff)
28 Jun 2012 :: Drugs and Poisons Regulation Update (including Schedule 8 medications) - for medical practitioners
17 Jul 2012 :: Managing workplace stress (for practice staff)
7 Aug 2012 :: The people side of management (for practice staff)
Communication skills for assertiveness (for medical practitioners)
Assertively expressing our thoughts and needs in way that demonstrates our respect for others, is an essential skill for building effective relationships.
This is particularly true for the workplace where non-assertive behaviour can negatively impact on confidence levels, satisfaction and performance.
In this course, participants will learn to think and act more assertively and use different patterns of behaviour to more effectively interact with clients, colleagues and within their personal relationships.
| Content: | • Developing effective communication skills that build rapport and cooperation • Using body language to create credible and persuasive first impressions • Delivering assertive messages • Handling difficult situations confidently and assertively • Managing yours and others aggressive behaviour • Applying assertiveness skills in the workplace |
| Location: | AMA House, 293 Royal Parade, Parkville |
| Fee: | $150 for AMA members $200 for non AMA members |
| Closing date: | Two weeks prior to session. Late registrations may be accepted if places are still available. |
| Further details: | Phone (03) 9347 3373 or email training@solutionsplustraining.com.au |
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