14 Jun 2012 :: Disinfection and sterilisation for medical practices and clinics (for practice staff)
19 Jun 2012 :: The employment lifecycle (for practice staff)
28 Jun 2012 :: Drugs and Poisons Regulation Update (including Schedule 8 medications) - for medical practitioners
17 Jul 2012 :: Managing workplace stress (for practice staff)
7 Aug 2012 :: The people side of management (for practice staff)
Dealing with difficult people and difficult situations (for medical practitioners)
Each of us, from time to time, will find ourselves in situations where the behaviour of people around us impacts on us in a negative way. This could be when dealing with a discourteous, demanding or aggressive patient, employer or employee.
Regardless of who the person with the challenging behaviour is there are specific strategies which can be used to better manage the situation with skill and confidence. Those often uncontrolled emotions of anxiety, negative thoughts, anger, lack of patience and avoidance can all be managed.
| Content: | • Factors creating communication problems • Strategies to manage situations of conflict • Managing strong aggressive emotions • Limiting the escalation of unwanted behaviours through calming • Options available if situations deteriorate |
| Location: | AMA House, 293 Royal Parade, Parkville |
| Fee: | $150 for AMA members $200 for non AMA members |
| Closing date: | Two weeks prior to session. Late registrations may be accepted if places are still available. |
| Further details: | Phone (03) 9347 3373 or email training@solutionsplustraining.com.au |
REGISTER