23 Feb 2012 :: Negotiating contracts of employment for doctors in medical practice
27 Mar 2012 :: Customer service - understanding your patients as customers (for practice staff)
28 Mar 2012 :: Risk management for medical practices (for practice staff)
29 Mar 2012 :: Practice Manager's Network/Masterclass
17 Apr 2012 :: Understanding your staff employment contracts (for practice staff)
Customer service - understanding your patients as customers (for practice staff)
When working in a medical practice your patients are your customers. Without these customers you have no business. It is therefore vital that all staff who interact with patients understand customers relationships.
This session will teach you how to build and maintain relationships with your customers. You will also learn how to and manage customer complaints to ensure your patients remain your patients!!
| Content: | • Customers expectations • Interacting with customers • How to ensure your customers keep coming back • Handling difficult customers • Handling customers complaints |
| Location: | AMA House, 293 Royal Parade, Parkville |
| Fee: | $150 for staff of AMA members $200 for staff of non AMA members |
| Closing date: | Two weeks prior to session. Late registrations may be accepted if places are still available. |
| Further details: | Phone (03) 9347 3373 or email training@solutionsplustraining.com.au |
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