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  • February
    • Negotiating contracts of employment for doctors in medical practice
    • Privacy, confidentiality and access to medical records (for practice staff)
  • March
    • Customer service - understanding your patients as customers (for practice staff)
    • Practice Manager's Network/Masterclass
    • Risk management for medical practices (for practice staff)
  • April
    • Managing Schedule 8 medications (for medical practitioners)
    • Understanding your staff employment contracts (for practice staff)
  • May
    • CPR and Automated External Defibrillation (for practice staff)
    • Dealing with difficult people and difficult situations (for practice staff)
  • June
    • Disinfection and sterilisation for medical practices and clinics (for practice staff)
    • The employment lifecycle (for practice staff)
  • July
    • Managing workplace stress (for practice staff)
  • August
    • Communication skills for assertiveness (for practice staff)
    • The people side of management (for practice staff)
  • September
    • Bullying in the workplace (for practice staff)
    • Communication skills for assertiveness (for medical practitioners)
  • October
    • Conflict resolution in your workplace (for practice staff)
    • End of life care (for medical practitioners)
    • Getting ready for new OHS requirements (for practice staff)
  • November
    • Dealing with difficult people and difficult situations (for medical practitioners)
    • Promoting your business (for practice staff)
• Short courses
  • View the short course calendar
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• Sterilisation & disinfection audits
• Workplace training